Policies and Terms
Our return policy is for store credit only.
Items are eligible for return if:
All items are un-worn, un-washed, un-altered and have the original tags still attached.
Items are received within 10 days from the date the item was received.
All items are free of make-up, deodorant, perfume, or other stains.
You must also include a copy of your sales receipt.
ALL sale merchandise, Custom Orders, and Pre-ordered Items are FINAL SALE and cannot be returned or exchanged. All items in the sale order are considered final sale.
If the item was purchased using a gift card / promotion code / discount code, all items in your order cannot be refunded or returned or exchanged.
Shoes, Socks, tights, hats, heirloom dresses, heirloom bubbles, heirloom rompers, bedding, books and bows are FINAL SALE and cannot be returned.
Shipping charges are non-refundable. Orders originally shipped with FREE SHIPPING will have the shipping charges removed from the return credit in the amount of $10.
If you would like to exchange sizes or styles, please place a new order.
Any embroidered items are FINAL SALE. All embroidery done by Brother and Sissy is sold as a finished product and not a digitized file.
If your return does not meet the above criteria, do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping costs for which you will receive an invoice. Those invoices must be paid within 24 hours or your future orders will be cancelled and shipping charges owed will be deducted from your refunded amount on that new order.
Store Credit is valid for a period of 1 year from the date it was issued.
If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service at firstname.lastname@example.org. All claims must be made within 10 days of receiving the item and all returns must be made within 10 days in order to be accepted. We will ship correct items after we receive the incorrect items back.
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
Once we receive your items they will be processed within 7 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.
>>>RETURNED ITEMS/INCORRECT ADDRESS/LOST PACKAGES:
Any items that are returned to us as non-deliverable, incorrect address or incorrect name at no fault of Brother and Sissy Childrens, will be sent an invoice for new shipping costs. No refunds will be given on these orders and new postage must be purchased. Please make sure your shipping address is correct and it is a USPS deliverable address.
Any items that are not returned to us because of incorrect address or incorrect name at no fault of Brother and Sissy Childrens will not be replaced. Please make sure your shipping address is correct and it is a USPS deliverable address.
Brother and Sissy Childrens isn’t responsible for stolen packages or lost packages, notify after order if you need insurance.
WEBSITE ORDER RETURNS:
Brother and Sissy Children’s
1032 Broad Street
Camden, SC 29020
Please note: Once an order has been placed, the order cannot and will not be canceled and items cannot be removed from the order as we process orders quickly. If you would like to change the size of an item, feel free to contact us via e-mail at email@example.com.
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